Category Archives: Technology

Digital housekeeping

feather-duster-lamps-cleaningEvery time you get a new PC there’s a necessary process of housekeeping that goes on. Installing all the regular apps, changing the preferences, switching the wallpaper etc. As a younger man with more time on his hands, I’d blitz all this in a late night, gaming-fuelled session of downloads and manic configuration. These days, I can rarely be bothered. I’ve sung the praises of Google Chrome’s ‘Sync’ feature that takes care of that aspect of things for me (and given the truth of this, that takes care of most of it), but really need to find the service that does the rest – a free version of Dropbox and some tool that backs up the rest of my Windows preferences.

In the meantime, every time I come across one of these blips – either on my (finally returned) media centre PC or work PC, I find myself going the long way around – finding the email signature for that account, changing the default formatting of emails, changing the default applications, dismissing the nags, installing the relevant bits of freeware… it simply costs time.

I’m going to resolve to sort out each of these issues as I encounter them for the next couple of weeks and see what a difference it makes to my productivity…

Tivo’s return to the UK

TiVo everywhere at the momentI’ve been looking on, with not inconsiderable envy, at the Virgin Media / Tivo adverts that seem to be everywhere at the moment.

We were early fans of the Tivo service, signing up via its then-partner Sky in 2000 for the service. The market wasn’t ready for the expense or complexity of it, however, and despite phenomenal expenditure on PR and marketing (I briefly worked for Sky/Tivo’s then PR agency in 2004 and the campaign was regarded as a massive success).

Now, after years of Sky+ and Freeview PVRs, the market is unquestionably ready. But I still don’t live in a cable area and so am exempted from the service. Damnit.

Still, the fact that Tivo’s back is a good thing. I’m sure that they’ll maintain exclusivity with Virgin for a while but I would pay good money for a Freeview PVR, I think, in spite of the fact that I have a glut of DVB and Freesat receivers via my media centre, TV, and old Sony PVR…

Fuelsmart UK iPhone App

fuelsmartMy friend Ali’s fuel-price finding app made it onto Radio 4 last weekend (last 10 mins). I didn’t know Ali had an app, but was pleased for him that it got some profile (and apparently lots of new downloads), and even more pleased that it seems useful – it helps you find cheap petrol based on reports from other app users. Hampshire seems pretty well covered by Fuelsmart’s users so it’s going to be bought soon.

More info in this helpful review or on the website.

Broadband dilemma: To infinity, or beyond?

Buzz Lightyear Regular readers and friends know that I am quite a connected person. I use the Internet in more ways than people think it should be possible to use the Internet and so one of the principal aspects of living in the countryside (other than distance from friends and the commute) that I struggle with is the broadband connectivity. I went from a 20meg line in W2 to a 2.5meg line in Hampshire – a mere 60 miles apart, as the crow flies.

I had therefore been hotly anticipating coming out of contract with O2 Broadband so I could stump up the extra cash for BT Infinity, BT’s new vDSL service that – via fibre to the street and a VDSL link, I believe – delivers up to 40 meg download speeds. For me, it’d be a mere 22meg (with 6 meg uploads!), but still – a massive improvement on what I have now.

My contract is due to expire in September so I had planed to hit go this month to get things moving. On looking into it, however, my friends at O2 – which does have really quite excellent customer service and I’ve had no problems with otherwise – have offered me six months free broadband if I renew with them for another year. Which puts the total cost of my broadband service for the year at £75 – given that I already have an O2 mobile as well.

BT’s equivalent Infinity service, whilst obviously seven or eight times faster, therefore costs four times as much! At £28 per month, even with the three months free offer they’re doing – I’ll be facing a charge of £250 for the year. I’d expected a 100% premium, but O2’s promotion has made it significantly more.

I suspect I’ll relent – occasionally working from home helps the self-rationalization, as faster broadband is needed for effective VPN-ning in, not to mention the fact I’ll be able to get iPlayer HD again (I miss it, I do) and get a more reliable Skype Video and FaceTime calling service out of the house.

Does anyone out there have BT Infinity? My previous experiences of BT’s broadband service – admittedly quite out of date – was that it was expensive, has unreachable customer service, and that it hardly ever delivers what it promises. I’d be wedded to their hardware too, as I suspect that vDSL modems are not the sort of thing you can buy from Dabs.com (disclaimer: agency client. And actually, you can, but they cost a fortune).

I’m not in a Virgin cable area so BT have me right where they want me. I wonder how long before someone rules that choice in Next Generation Access is a right of the British citizen and forces BT to open up the market or take its prices down… C’mon Ofcom, rear your regulatory head.

Apple’s iPad profits

Ipad safari browserAmused to see a bunch of articles comparing Apple’s cash pile to the US cash reserves (spoiler: Apple has more money). More interesting to me is the fact that in its last earnings, Apple had nearly matched Google’s overall quarterly profits with a single product – the iPad (I can’t find the post that crunched the numbers on this but doesn’t seem unlikely).

That is astonishing.

I feel less bad about being an Apple convert. This also made me feel better – as despite now being an Apple fan of sorts, I don’t have a wristwatch made of an iPod Touch, and I never edited a magazine about the rival operating system

Who buys the blackberries?

The only blackberries worth buyingDamian asked me a question about smartphone market share for some unspecified reason and it landed me at this article. What’s fascinating about it is it tells you who’s buying which Smartphone platforms. Specific insights:

74.3% of people that buy an Android phone haven’t owned a Smartphone before

84.9% of people that buy a Blackberry haven’t owned a Smartphone before

This tells you two things:

  • Price really matters when buying a Smartphone and not everyone can afford an iPhone (despite it being the best-selling single device in the UK, Apple’s overall market share is proportionally going down as more affordable Smartphones become prevalent)
  • Blackberry users literally don’t know what they’re missing.

I’m increasingly of the view that calling a Blackberry a ‘smartphone’ is inaccurate so I propose that someone sets up some kind of charitable movement to protect the public from these heinous devices…

TranquilPC – good service or bad?

Whilst I’ve been frustrated with how long its taken Tranquil PC to fix my media centre, I finally got an explanation out of them on Friday; they’re not only replacing the hard drive but upgrading the whole build to the latest components needed to ensure repeat failure doesn’t happen. I’m guessing something overheated as the parts being replaced include the cooling system and the DC power supply unit.

I’m not sure if I should be annoyed at being shipped a ‘defective’ machine or impressed that they are taking the trouble to use what they’ve learned in the last 9 months of shipping my PC to upgrade it for me. I’m leaning to the latter; but we’ll see what kind of shape its in when they eventually get it back to me…

Blackberry continues to do well in business because it is a terrible phone

BlackBerry vs iPhoneRIM/Blackberry’s days are numbered, IMHO. As a mobile platform, it is lagging painfully behind its rivals and increasingly only die-hard fans, luddites and bankers remain loyal – and the latter generally have little choice.

There are a few reasons it succeeds in the enterprise; its excellent push-email platform and its high level of security. However, one reason why it does well is because it’s a terrible, terrible phone.

Say what?

Well, as anyone that’s ever looked into it will know, managing a business contract with a mobile operator comes with its moments of extreme tedium. One of these is dealing with the monthly billing – where people with disproportionately high monthly bills need to account for their calling patterns, going through a gargantuan itemised list of calls, expensing some and paying for others. Few of the mobile operators are doing such fantastic deals on inclusive minutes at an enterprise level that businesses can afford to ignore high levels of usage by even a small proportion of the user base.

This is one of the reasons why some businesses will hesitate on the iPhone. People will be more likely to use it as a primary device, giving up their personal mobile, and this will drive billing and administration costs up. There’s already a higher initial cost and this would be compounded. Blackberries are so hopelessly clumsy for anything but email they tend to be used as a back-up phone if at all, so this problem is far less significant.

And businesses can’t just subsidise individual mobile tariffs. For my employer to contribute to a mobile tariff I pay personally would constitute a “benefit in kind”, they would have to give it to me gross of tax – so probably a 30-40% premium on the mobile tariff. Which doesn’t make any sense at all.

So – mobile operators, if you want to make the premium on iPhones by selling them to business (as Apple seems to want you to), then launch some more affordable ‘all you can eat’ or flexi tariffs that will cope with rogue users. And RIM? I have no advice for you. I’ve no idea who will acquire you when your fortunes flounder for the last time, but can’t help but think that’s where things are headed…

Lion upgrade

Lion InstallerI upgraded the Macbook Air to OSX Lion this morning. Not much to say yet; it took a long time to download the 3.49GB upgrade, but it installed in 30 minutes during the course of which I had to unplug the Macbook – I would never dare do this on a Windows machine, but it worked fine here.

The first thing I did was disable the new reverse touchpad scrolling thing – that is, what Apple did to bring OSX in line with iOS from a scroll usability perspective. To me, it was just counterintuitive – I am sufficiently used to computers (as opposed to tablets) that I don’t find it unnatural to switch between gesture modes.

I do have some other new touchpad gestures to learn, and it generally seems shiny. Will post further impressions if I notice anything significantly different in the days ahead.

I’m trying not to be upset that they upgraded the Macbook Air I just got four months ago.

Media centre saga continues

SAMSUNG SSDAfter much chasing, the saga of my media centre PC continues. SSD failure. Who thought that happened, ever? Well… I know it happens, theoretically. I just never thought it’d happen to me. Wonderful as these devices are I guess they’re not necessarily as durable as I thought, despite the lack of moving parts.

I have been distinctly unimpressed by Tranquil PC’s response times; despite promising to return the machine within 10 working days, they’ve had it for the best part of three weeks and I’ve had to write to the company MD to get an update on where it is. I know how long it takes to swap out a drive… so not sure what they’re doing with it.

The failure is going to prompt me to accelerate my "personal cloud" strategy and choose one of the cloud providers out there to mirror my filing system. Dropbox is too expensive for the volume of data I have (50GB music, 40GB pictures, 2GB docs etc), but given that most of that data lived on the secondary SATA drive (which I’m hoping is intact) – with luck I won’t have lost anything too substantial.

What I will invariably have to do is go through the unique displeasure of reconfiguring a Windows install from scratch, including setting up the fiddly and frustrating Windows Media Centre software to receive HD, something that took a not insignificant amount of fiddly hackery to begin with. Google Chrome being the hub of a lot of what I do, and the fact it syncs stuff, will make it marginally easier, but there are other bits and pieces that need sorting too.