I do go on about smartphones a bit, I know, but this story just hammered home to me quite how dire the straits are for Research in Motion, makers of Blackberry, saying as it does that…

iPhones require less support than Androids and BlackBerrys.

Enterprise IT departments seem to find the iPhone the easiest platform to manage – who’d have thought it after years of people singing the benefits of BES.

I know that many enterprises, for reasons of security and performance, will shun the non-encrypted, Active-synced iPhone, but most small businesses – where the money lies in volume – may well end up going down this path. The iPhone is just so much better from a usability perspective than any Blackberry I’ve used in some time its unreal.

Apple still needs to fix offline email, though. C’mon, guys!