Tag Archives: bulldog

Broadband whinge

Having mustered the enthusiasm to blog a little more, and 8 weeks away from our wedding, our broadband has died. It’s hard to tell if its the modem or the DSL line, but I’d like to say at this point that both the modem and my service provider SUCK.

The SP – Pipex Homecall (as was Bulldog, as is some distant part of Tiscali), doesn’t have support numbers obviously listed on its website. Instead, you have to submit an online form through its tedious self service tool, RightKnow. And this is the 5th time in two years something has gone wrong with the line (well, potentially gone wrong with the line), and comes weeks after I discovered they’d been double charging me for 10 months – something they were barely apologetic for and I had to scan and send them 10 months of bank statements to prove. They promise to get back to queries within two days – which is a long time when you’ve got as much going on as I do! If broadband is the next essential utility after electricity, water and gas, these guys are going to have to get better at responding to faults. Tools.

The modem – is less than a year old and came with an 11 YEAR warranty. But I can’t afford to be offline, so I’m not going to get to call it in before I have to buy a replacement. Eat it, D-Link.

Anyway, rant over. This can be a social media monitoring test for those guys, see if anyone offers me anything by way of apology or compensation, but I think its unlikely. [sigh].

Update: It was the network. The router is still alive. Apologies, D-Link. You’re OK. Pipex, you suck.