Tag Archives: online retail

New online retail experiences


Against a backdrop of failing high street retailers, the growth agenda, and lots of clients involved in every aspect of the shopping supply chain, I’ve been thinking a little about how brands are making the transition to a more compelling online experience. After all, people still need stuff, so how are retailers drawing us in?

One of my agency’s clients has been doing some funky stuff to socialise its online shopping experience. NET-A-PORTER (admittedly not somewhere I shop) has launched NET-A-PORTER Live – a live, interactive Google Maps mash up showing what people are buying from the NAP store and allowing you to click through, share or buy things as they appear. It’s pretty cool, although I’d guess that it’s too early to tell if its working as a source for shopping inspiration and up-sell opportunities. NAP continues to invest in dev staff to create and evolve these experiences, which is one of the reasons they’re working with us to tell this story.

I also read/watched with interest as Pizza Express launched a partnership with PayPal to do online payments for in store eating using an iPhone. Now this looks slick-ish, but there are a few obvious questions; is paying by credit card really that fiddly (I think not), and does it really add anything to the experience that consumers really need? If NFC was involved, or QR codes automated part of the process I might think it was a better idea but as it stands, it feels like an expensive novelty.

On the other hand, Addison Lee expects to make 20m in iPhone cab bookings this year. Now that’s an app that fundamentally shifts the experience for the better, and so I’m totally unsurprised

Noticed anything else cool around?